You may make a return for any reason within 30 days of purchase. Please email us first at firstname.lastname@example.org as soon as possible, so that we can advise you of our returns postal address.
The following conditions must be met to receive a refund:
- Returned items must be in its original condition/packaging
- Swing tags must still be attached
- It must be unwashed, no smell, no tanning marks and unstained
We DO NOT accept returns on permanently marked down SALE items or earrings, unless faulty.
Returned items that meet the return conditions will be eligible for either an EXCHANGE or REFUND.
Refunds are issued using the original method of payment only. Any discount issued at the time of purchase will be reflected in the refund.
- Shipping costs are not refunded.
- You are responsible for shipping costs on return items.
- $4.95 Shipping for orders up to $99
- Free Shipping for orders over $99
- Standard Delivery for all orders - sent via Australia Post, fully tracked.
- Order before 3pm AEST Monday – Friday and your order will be sent the same day.
- If you would like Express Post please advise us prior to placing your order.
Orders placed on weekends or QLD public holidays will be dispatched next business day.
Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number.
Express Post takes 1-3 days and Standard Post take 3-5 business days, depending on your location.
Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit.
Please Note: Suggested shipping times act only as a guide and can vary depending on locations and circumstances.
NEW ZEALAND DELIVERY
FREE Post for all orders over $150 AUD
$18 AUD Standard Delivery for all orders below $150 AUD
Orders placed before 5pm NZST will be packed and sent same day
Please allow 7-10 days for delivery of your parcel.
New Zealand deliveries must be signed for upon delivery. DHL are unable to deliver to PO Boxes or Locked Parcels so a physical address must be supplied.
All international parcels are sent via DHL Express, fully tracked
Flat Rat of $35
We are not responsible for lost, stolen or delayed in transit parcels
We will send you an email with tracking details, if there are any issues please contact us
Shipping estimates act as a guide only and can vary depending on locations and circumstances